Cut fabric cannot be returned, refunded or exchanged unless faulty. If your cut fabric purchased is faulty, damaged or not as described please contact us within 7 working days of receipt of your goods and we will be happy to discuss a replacement or a full refund.
If you are in any way unhappy with your purchase of a bespoke item please contact us within 7 working days of receipt of your goods and we will be happy to discuss the problem.
Please note that due to the product being made for your bespoke requirements, all bespoke items are non-returnable unless faulty or do not meet the product specification. We are happy to help remedy any problem with the product where possible.
Due to the bespoke nature of our items, unless they are damaged or faulty, we do not offer returns. If your item has arrived damaged or faulty, we apologise sincerely. Please refer to the tab ‘How do I return a faulty item?’
If you intend to return a faulty item, please let us know prior and within 30 days of purchase, then you can return the item for exchange or refund. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item but only if agreed prior.
We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.